Legal
Safety/Passenger Rules Addendum
Introduction
Version / Document ID
to the Verne Terms of Service
Effective date: 10 February 2026
Operator: Project 3 Mobility d.o.o. (“P3M” or “Verne”)
This Safety / Passenger Rules Addendum (“Addendum”) forms an integral part of the Verne Terms of Service (“Terms”) and applies to all Users and passengers using the Verne robotaxi service (“Service”). In the event of any conflict, the Terms prevail unless expressly stated otherwise. Any deviation from the Terms must be expressly stated in the Terms and/or in this Addendum.
LINK/QR reference: Terms of Service
Purpose & Scope
The purpose of this Addendum is to:
ensure passenger safety,
define mandatory rules of conduct during rides,
clarify emergency procedures,
allocate responsibilities between P3M and Users,
support compliance with applicable road safety and consumer protection requirements.
Compliance with this Addendum is a condition of using the Service.
General Safety Principles
2.1 Autonomous Operation
Vehicles operate autonomously and may be remotely supervised. Remote support may not be continuously available in real time in all situations; response times may vary depending on connectivity and operational conditions. There may be no safety driver present in the vehicle.
2.2 Mandatory Compliance
Users must comply with:
instructions displayed in the App or Vehicle,
audio or visual alerts,
instructions from safety operators or remote support staff where applicable.
2.3 Seatbelts
All passengers must wear seatbelts at all times when the Vehicle is in motion, where available and required by law. Where child restraint systems are legally required, the Ride may be refused or terminated if an appropriate child seat is not used.
Passenger Conduct Rules
During a Ride, Users and passengers must not:
use front seats of the vehicle
interfere with vehicle controls (steering wheel, pedals, or any other buttons, switches or screens located in the front seats), sensors, cameras, or emergency systems,
obstruct doors, displays, or safety equipment,
damage or attempt to damage the Vehicle,
engage in violent, abusive, threatening, or dangerous behaviour,
consume illegal substances,
smoke or vape inside the Vehicle,
record, stream, take photos or shoot videos of the driver and/or driving during a Ride
transport hazardous, flammable, or illegal items,
carry weapons or items prohibited by law,
consume alcohol or appear intoxicated,
eat hot food or consume beverages if prohibited by in-vehicle notices (spills),
leave waste inside the Vehicle,
harass, intimidate, or discriminate against any person (including safety operators and remote support),
attempt to open doors while the Vehicle is in motion.
P3M may impose additional restrictions depending on regulatory requirements or service phase.
Passengers must not exceed the maximum number of seats and must remain seated while the Vehicle is in motion, unless safety instructions require otherwise.
Children, Minors, & Vulnerable Passengers
4.1 Age Restrictions
Unless explicitly permitted in the App, the Service is intended for Users aged 18 or older.
4.2 Minors (if enabled)
Unaccompanied minors are not permitted unless explicitly enabled in the App under a specific programme and additional terms. Where transportation of minors is enabled:
specific in-App rules apply,
parental or guardian consent may be required,
additional safety requirements (e.g. child seats) may apply.
4.3 Special Assistance
The Service may not be suitable for passengers requiring continuous medical supervision unless explicitly stated otherwise. The Service does not provide medical assistance or medical supervision.
Items & Belongings
5.1 Personal Items
Passengers are responsible for their personal belongings.
5.2 Lost Property
P3M does not guarantee recovery of lost items but may assist where feasible.
5.3 Prohibited Items
Items prohibited by law or by this Addendum must not be transported.
5.4 Baggage
Baggage must fit within the designated storage areas and must not obstruct doors, sensors, or safety equipment.
5.5 Soiling
Any soiling caused by transported items (e.g., liquids, animals where permitted) may be treated as cleaning damage under Section 8.
5.6 Pets
Pets may be permitted only if explicitly allowed in the App and subject to additional conditions (carrier/leash, cleaning).
Emergency Procedures
6.1 Emergency Situations
In the event of:
a technical malfunction,
traffic incident,
medical emergency,
security concern,
passengers must follow instructions provided via:
the App,
in-vehicle displays,
remote support personnel.
6.2 Emergency Stop
Where available, passengers may activate an emergency stop feature strictly in accordance withinstructions. Misuse of emergency features may result in fees, account suspension, and reporting where required by law.
6.3 Emergency Services
P3M may contact emergency services and process relevant data as necessary to protect life and safety, in accordance with the Data Protection Notice.
6.4 Emergency Contact
Emergency contact options (e.g., in-App call, SOS button, in-vehicle interface) will be indicated in the Vehicle and/or the App.
Incidents, Accidents, & Reporting
7.1 Reporting Obligations
Users must, as soon as reasonably possible and, where feasible, during the Ride or immediately after,report:
accidents,
injuries,
damage,
safety incidents,
via customer support channels.
7.2 Cooperation
Users must cooperate reasonably with:
incident investigations,
insurance procedures,
regulatory reporting obligations.
Damage, Cleaning, & Liability
8.1 User Responsibility
Users are responsible for damage caused by:
intentional misconduct,
gross negligence,
violation of the Terms or this Addendum.
8.2 Costs
P3M may charge Users for:
repair costs,
professional cleaning,
vehicle downtime attributable to User conduct.
Any such charges will be reasonable and proportionate, supported by appropriate evidence (e.g., photos, incident logs, invoices) and applied in accordance with the applicable fee schedule made available in the App and/or on the Website.
8.3 No Waiver of Mandatory Liability
Nothing in this Addendum limits liability that cannot be excluded under applicable law.
Service Limitations & Safety Overrides
P3M may:
delay, reroute, or cancel Rides,
restrict access to the Service,
temporarily disable features,
where necessary for safety, regulatory compliance, or system integrity. For avoidance of doubt, P3M may refuse a Ride request or require changes to pick-up/drop-off locations where the requested location is unsafe, unlawful, or operationally infeasible.
Data Processing for Safety Purposes
For safety and incident management purposes, P3M may process:
vehicle sensor data,
in-vehicle recordings,
ride logs,
communications with Users,
strictly in accordance with the Data Protection Notice. Where in-vehicle audio and/or video recordings are used, details on categories, purposes, and retention are set out in the Data Protection Notice.
Breach of Safety Rules
Violation of this Addendum may result in:
immediate Ride termination,
account suspension or termination,
financial liability,
reporting to competent authorities where required by law.
Amendments
This Addendum may be updated from time to time. Updated versions will be made available via the App or website and become binding upon continued use of the Service. For material changes, Users may be required to re-acknowledge the updated Addendum in the App before requesting a new Ride.
Contact
For safety-related questions or incidents, Users may contact:
Project 3 Mobility d.o.o.
Buzinski krči 3b, 10010 Zagreb, Croatia
Email: safety@p3m.com
In case of immediate danger, contact local emergency services (112).